Global Head of Service Excellence (f/m/d)

A Snapshot of Your Day
As the Head of Service Excellence, you will drive continuous improvement across the global service value chain. You will guide an international team, foster cross‑functional collaboration, and shape a data‑driven culture focused on operational excellence and customer satisfaction.

You will spearhead initiatives to strengthen the spare parts business, partnering with allstakeholders and functions to ensure ambitious growth targets are met. In parallel, you will build a robust Sales Excellence function, working hand in hand with the regions to drive sales process improvements and enhance the customer experience.

How You'll Make an Impact

• Lead and inspire an international team of business improvement professionals, identifying and prioritizing systemic operational issues and growth opportunities
• Create transparency across the entire service value chain, defining KPIs, dashboards, and global forecasting standards, with particular focus on the spare parts business
• Utilize advanced analytics and AI to identify operational, commercial, and growth opportunities
• Optimize CRM (SFDC) utilization and data quality, enabling improved analyses and decision-making
• Develop and coordinate global win/loss analyses and maintain comprehensive sales and service playbooks
• Analyze customer feedback and improve customer journey touchpoints to enhance satisfaction and loyalty, also considering corresponding digital solutions

What You Bring

• Bachelor's or Master's degree in Business Administration, Engineering, or a related field
• Profound experience in a comparable environment, including proven leadership experience, with the ability to develop high-performing teams
• Extensive service experience, ideally including spare parts, sales operations, or commercial excellence
• Strong background in process improvement, KPI development, CRM systems, and project execution
• Excellent communication and stakeholder management skills across global, cross‑functional teams
• Fluency in English; additional languages are a plus

About the Team
Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network,diverse technologies, and integrated execution capabilities.

Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100.000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy:

Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• In addition to an attractive remuneration package in line with the market, you can expect an attractive employer-financed company pension scheme
• We also offer the opportunity to become a Siemens Energy shareholder
• We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity
• The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self-determined way, various attractive programmes and learning materials are available for this purpose
• In relation to the "compatibility of family and work", we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part-time work or even a sabbatical

We value equal opportunities and welcome applications from people with disabilities.